PRIVACY POLICY

1. GENERAL

1.1 We (defined below) are committed to protect your privacy and grant importance to the confidentiality of your data over internet. This privacy policy (“Privacy Policy”) available at our website www.flyostrich.co.in (“Website”) applies to all Services offered to persons using or visiting (“User(s)”, “You” or “Your”) the Website.
1.2 The terms "Company”, “We", "Us, "Our" shall mean FLY OSTRICH INDIA PRIVATE LIMITED, a company duly incorporated under the provisions of Companies Act, 2013, having its registered office at 11/365,367, TELIWARA, SHAHDARA DELHI, North East Delhi, Delhi, 110032, India, and its affiliates, we believe it is important for You to understand what information we collect from You, how it is used and who will have access to that information. This Privacy Policy sets forth the policy in relation to the collection and usage of Personal Information (defined hereinafter) that You may provide to Us while using our Website and related Services (collectively “Services”).
1.3 By visiting or using our Website, for the Services we offer from time to time by in connection therewith, or by using the Services in any manner, You acknowledge that You accept the practices and policies outlined in this Privacy Policy, and You hereby consent to our collection, use and disclosure of Personal Information in accordance with this Privacy Policy. If You are not agreeable to this, please do not use this Website and/or Services provided by Us.
1.4 When the User access another website through a link or a URL available on the Website, this Privacy Policy will not apply anymore. We reserve the right to modify at any time this Privacy Policy and to inform User by any means.
1.5 We collect, use, share, disclose and protect Your Personal Data provided while using the Services available on the Website. The data collected is used only to enhance the operation of the Website, allowing You to use all the listed features and allowing Us to respond to Your requests/queries in an efficient manner. The Personal Information is used strictly in line with our business purposes and to provide You with useful features.
1.6 This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/ records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature and is a legally binding document between the User and Us.
1.7 In this Privacy Policy, “Personal Information” shall mean information through which a User can be identified, directly or indirectly, in particular by reference to User, their name, email address, phone number, username, company name, state name, Internet Protocol (“IP”) address as well as any information associated with the foregoing (“Personal Information”). Personal Information does not include anonymized information that has been appropriately processed to make it non-identifiable in order to irreversibly prevent its identification.
1.8 We respect the privacy of our Users and are committed to protect it in all respects. The information about the User is collected by Us as (i) information supplied by Users; (ii) information automatically tracked during User's navigation on the Website; and/ or (iii) communicated directly to us via e-mail or telephone or another channel.
1.9 For any Services that the User may use, We only collect the data that is strictly necessary (i) for the delivery of the Services, (ii) for the performance of a contract for which User is a party, (iii) for which User has given consent for such processing of data, or (iv) for compliance with a legal obligation to which We are subject.

2. INFORMATION COLLECTED

2.1 In order to provide the Services, We automatically track and collect the following categories of information when User uses the Website and/or Services:
2.1.1 IP addresses;
2.1.2 Domain servers; and
2.1.3 Other information with respect to Users device, interaction of User device with the Website (collectively "Traffic Data”).
2.2 In order to provide the Services, We may require the User to provide Us with certain information that personally identifies himself. Personal Information includes the following categories of information:
2.2.1 Contact data (such as name, email address, phone number and company name); and
2.2.2 Demographic data (such as time zone, postal address, state name, and location details); and
2.2.3 If the User communicates with Us by, for example, e-mail or letter, any information provided in such communication may be collected by Us. Hereinafter collectively referred to as “Personal Data”. Our primary goal of collecting Your Personal Data is to provide You a safe, efficient, smooth, and customized experience. This allows Us to ensure that the Website meets Your needs, Your experience with the Website is safer and easier.
2.3 We have implemented commercially reasonable physical, managerial, operational, and technical security measures to protect the loss, misuse, and alteration and to preserve the security of the Personal Information in Our care. Finally, this information is used strictly in line with Our business purposes and to provide You with useful features.
2.4 Our Website may contain links to third party websites or applications. The User agrees and understands that privacy policies of these websites are not under Our control and the User understands that once he leaves Our servers, use of any information provided by the User shall be governed by the privacy policy of the operator of the site used by him.
2.5 Personal Data collected therefore differs from one User to another, depending on the number of Services used by each User.
2.6 Prior to any direct marketing or commercial operation (for example for sending the newsletters, advertisements, or commercial offers), We will first obtain Users consent, and the User will always have the right to withdraw his consent at any time, directly by clicking on the unsubscribe link available on each email received, or by contacting Us at the following email address hello@flyostrich.co.in
2.7 In accordance with the legislations in force, User has the right to access, to rectify and to object data concerning himself. User can access and change the information and preferences provided by contacting Us.

3. USE OF PERSONAL INFORMATION

3.1 We through this Privacy Policy assure You that any Personal Information disclosed on the Website shall not be used in any manner except as provided under this Privacy Policy.
3.2 We use Your Personal Information to fulfil a contract with You and provide You with Our Services, to comply with Our obligations, protect Your vital interest, or as may be required for the public good. This includes:
3.2.1 To contact You regarding Your Personal Information, to troubleshoot problems with Your queries, to resolve a dispute, or as otherwise necessary to provide You customer service;
3.2.2 When contacting You for such purposes as outlined above, We may contact you via email, telephone, text messages, registered mail, and via mobile push notifications;
3.2.3 When contacting you via telephone, to ensure efficiency, We may use autodialed or pre-recorded calls and text messages, as authorized by applicable law;
3.2.4 For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.2.5 To measure or understand the effectiveness of advertising We serve to You and others, and to deliver relevant advertisements to You, this includes performance of the consumer satisfaction study and the like; and
3.2.6 To respond to requests and legal demands from regulators or other authorities.

4. ACCESS, CORRECTION AND CONTROL OF PERSONAL INFORMATION

4.1 We provide You with the right to know what Personal Information is maintained about You. If Your Personal Information is incorrect or incomplete, You can ask Us to update Your Personal Information by contacting Us.
4.2 You can ask Us to delete Your Personal Information, but this right is determined by applicable law and may impact Your access to some of our Services available on the Website.

5. SECURITY

5.1 The security of Users Personal Information is important to Us. We follow generally accepted industry standards to protect the Personal Information submitted to Us. All information gathered through our Website is securely stored within Our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.
5.2 Although We make best possible efforts to store Personal Information in a secure operating environment that is not open to the public, User must understand that there is no such thing as complete security, and We do not guarantee that there will be no unintended disclosures of Personal Information. If We become aware that Users Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify such User of the nature and extent of such disclosure as soon as reasonably possible and as permitted by law.
5.3 Company will retain Your Personal Information Collected on its servers for as long as is reasonably necessary for the purposes listed in this Privacy Policy. In some circumstances we may retain Your data for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
5.4 Where Your Personal Data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the Company.
5.5 At the end of the storage period, the Personal Information is purged and therefore deleted from Our database.
5.6 We use Users Personal Data to display relevant advertisements, based on his preferences. We make reports related to the advertisement campaigns, in particular statistics, without any reference or information related to the Personal Information of visitors or Users of the Website.

6. COOKIES

6.1 To improve the responsiveness of the Website for Our Users, We may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the User's individual interests using the Identified Computer. Unless User voluntarily identifies himself (through registration, for example), We will have no way of knowing who the User is, even if We assign a cookie to Users computer. The only Personal Information a cookie can contain is information User supplies. A cookie cannot read data off Users’ hard drive. Our advertisers may also assign their own cookies to Users’ browser (if User clicks on their ads), a process that We do not control.
6.2 Our web servers automatically collect limited information about Users computer's connection to the Internet, including IP address, when User visits Our Website. The IP address does not identify the User personally. We use this information to deliver Our web pages to the User upon request, to tailor Our site to the interests of Our Users, to measure traffic within Our site and let advertisers know the geographic locations from where Our visitors come.
6.3 We take various measures to ensure the security of Users data against the loss, unauthorized access, modification, disclosure, or destruction of Users Personal Information.

7. CHANGES TO PRIVACY POLICY

7.1 Company may update this Privacy Policy at any time, without advance notice. In the event there are significant changes in the way Company treats User’s Personal Information, or in the Privacy Policy itself, Company will display a notice on the Website or send Users an email, as provided for above, so that You may review the changed terms prior to continuing to use the Services.
7.2 If You object to any of the changes to our Privacy Policy, and You no longer wish to avail the Services, You may contact Us at email address or address provided hereinbelow and for any other issues related to this Privacy Policy. Unless stated otherwise, Company’s current Privacy Policy applies to all information that the Company has about You.
7.3 If a User uses the Website, after a notice of changes published on the Website, such User hereby consents to the changed terms.

8. CONTACT US:

In case You have any queries pertaining to the Privacy Policy or our use of Your Personal Information, You can direct any questions or complaints to Us by contacting our designated grievance officer through e-mail at hello@flyostrich.co.in We will investigate and attempt to resolve any queries regarding the use or disclosure of Your Personal Information as soon as possible. We try to respond to all legitimate requests within 15 (fifteen) days from date of receipt of the query. Occasionally it may take Us longer than the same if Your request is particularly complex or You have made a number of requests. In this case, we will notify You and keep You updated.

9. Grievance Redressal

The grievance officer shall acknowledge any grievance or complaint received from You within 24 (twenty-four hours) and communicate with You regarding the resolution of the same within a period of 15 (fifteen) days from the date of receipt of such grievance or complaint from You. You are expected to provide the grievance officer with all necessary information and/or documents to enable the grievance officer to resolve the issue. The name and contact details of the grievance officer are provided on our Website as required under the provisions of the Indian Information Technology Act, 2000 and rules made thereunder.